Whirlpool Service Manual (Whirlpool®, Maytag®, Amana®, & IKEA® Refrigerators)

FORWARD

This Whirlpool Service Manual (Part No. W11296289), provides the In-Home Service Professional with service information for the “Whripool®, Maytag®, Amana®, and IKEA® Refrigerators.”
The Wiring Diagram used in this Service Manual is typical and should be used for training purposes only. Always use the Wiring Diagram supplied with the product tech sheet when servicing the refrigerator.
For specific operating and installation information on the model being serviced, refer to the “Use and Care Guide” or “Installation Instructions” provided with the refrigerator.

GOALS AND OBJECTIVES

The goal of this Service Manual is to provide information that will enable the In-Home Service Professional to properly diagnose malfunctions and repair the “Whripool®, Maytag®, Amana®, and IKEA® Refrigerators.”
The objectives of this Service Manual are to:
• Understand and follow proper safety precautions.
• Successfully troubleshoot and diagnose malfunctions.
• Successfully perform necessary repairs.

Section 1: General Information

This section provides general safety, parts, and information for the “Whirlpool®, Maytag®, Amana®, and IKEA® Refrigerators.”
■ Refrigerator Safety
■ Product Specifications
■ Product Feature
• Control Panel
■ Model & Serial Label
• Location
• Model Nomenclature
■ Tech Sheet Location

Refrigerator Safety

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.

This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.

All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”
These words mean:

DANGER: You can be killed or seriously injured if you don’t immediately follow instructions.

WARNING: You can be killed or seriously injured if you don’t follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

IMPORTANT SAFETY INSTRUCTIONS

WARNING: To reduce the risk of re, electric shock, or injury when using your refrigerator, follow these basic precautions:

Plug into a grounded 3 prong outlet.
Connect to a potable water supply only.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Disconnect power before servicing.
Replace all parts and panels before operating.
Remove doors from your old refrigerator
This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.

Remove doors from your old refrigerator.
Use nonammable cleaner.
Keep ammable materials and vapors, such as gasoline, away from refrigerator.
Use two or more people to move and install refrigerator.
Disconnect power before installing ice maker (on icemaker kit ready models only).
Use a sturdy glass when dispensing ice (on some models).
Do not hit the refrigerator glass doors (on some models).
Children should be supervised to ensure that they do not play with the appliance.

SAVE THESE INSTRUCTIONS

Product Specifications

Amana® 36″ Side by Side Refrigerator with Dual Pad External Ice and Water Dispenser

AHAM Volumes and Shelf Area
Freezer Volume (Cu Ft)	9.11
Refrigerator Volume (Cu Ft)	15.46
Total Volume (Cu Ft)	24.6
Dimensions
Capacity (FT3, Cu Ft)	24.57
Cabinet Width (IN, inches)	35 1/2
Cutout Depth (IN, inches)	27 1/2
Cutout Height (IN, inches)	69 3/8
Cutout Width (IN, inches)	36
Depth Closed Excluding Handles (IN, inches)	31 5/8
Depth Closed Including Handles (IN, inches)	34 1/8
Depth Excluding Doors (IN, inches)	28
Depth With Door Open 90 Degree (IN, inches)	49 3/8
Depth (IN, inches)	34 5/8
Height to Top of Cabinet (IN, inches)	68 5/8
Height to Top of Door Hinge (IN, inches)	69 1 /4
Height (IN, inches)	69 5/8
Width (IN, inches)	35 7/8
Description
Type of Refrigerator	Side by Side
Details
Advance Foam Insulation	na
Cooling Type	Single Evaporator
Exterior
Base Grille Color	Black/White
Cabinet Color	Black/White
Cabinet Finish	Textured
Door Color	Black/Stainless Steel/White
Door Finish	Smooth
Door Style	Contour
Door Swing	NA
Handle Color	Black/Stainless Steel/White
Handle Material	Metal
Handle Type	Reach Through Handle
Hidden Hinge	Yes
Number of Doors	2
Levelers	2 Black
Wheels	4-Natural
Controls
Automatic Defrost	Yes
Location of Controls	Exterior Dispenser
Temperature Range	-5/+5 FC 33/45 RC
Type of Control	Electronic Touch
Water Filter Indicator/Reset	Yes
Connected Appliances	No
Refrigerator Compartment
Number of Interior Shelves	4
Conventional Shelves	1 Fixed Full-Width Glass 3 Adjustable Full-Width Glass
Spill-Proof Glass Shelves	No
Shelf Supports	Molded
Humidity-Controlled Drawers	1 Full-Width
Non-Climate Control Drawers	1 Full-Width
Temperature-Controlled Drawers	No
Door Bins	1 Dairy 1 Fixed Full-Width 3 Adjustable Gallon
Supplementary Containers	No
Lighting	Incandescent
Liner Finish	White Opaque
Freezer Compartment
Door Type	Swing
Shelves	3 Fixed Full-Width Wire
Freezer Number of Shelves	3
Freezer Drawer/Basket	1 Full-Width Lower Plastic
Door Bins	1 Fixed Partial 3 Fixed Full-Width
Light	Incandescent
Dispenser
Dispenser Type	Exterior Ice and Water
Dispenser Options	Filtered Water Measured/Metered Fill
Types of Ice	Crushed/Cubed
Dispenser Pad Color	Black
Icemaker
Icemaker	Factory Installed
Icemaker Location	Freezer
Electrical
Amps	7.2
Hz	60
Volts	110

Whirlpool® 36″ Wide Side by Side Refrigerator – 25 Cu Ft

AHAM Volumes and Shelf Area
Freezer Volume (Cu Ft)	9.11
Refrigerator Volume (Cu Ft)	15.46
Total Volume (Cu Ft)	24.6
Dimensions
Capacity (FT3, Cu Ft)	24.57
Depth Closed Excluding Handles (IN, inches)	31 5/8
Depth Closed Including Handles (IN, inches)	33 5/8
Depth Excluding Doors (IN, inches)	28
Depth With Door Open 90 Degree (IN, inches)	49 5/16
Depth (IN, inches)	33 5/8
Height to Top of Cabinet (IN, inches)	68 5/8
Height to Top of Door Hinge (IN, inches)	69 1 /4
Height (IN, inches)	69 5/8
Width (IN, inches)	35 7/8
Description
Type of Refrigerator	Side by Side
Details
Advance Foam Insulation	na
Cooling Type	Single Evaporator
Exterior
Base Grille Color	White/Black/Grey/Biscuit
Cabinet Color	White/Black/Grey/Biscuit
Cabinet Finish	Textured
Door Color	White/Black/Stainless Steel/Sunset Bronze/Fingerprint Resistant Stainless Steel/ Biscuit
Door Finish	Smooth
Door Style	Contour
Door Swing	NA
Handle Color	White/Black/Stainless Steel/Biscuit/Fingerprint Resistant Stainless Steel
Handle Material	Stainless Steel
Handle Type	Reach Through Handle
Hidden Hinge	Yes
Number of Doors	2
Controls
Automatic Defrost	Yes
Location of Controls	Interior Up Front/Interior/Exterior Dispenser
Type of Control	Electronic Touch/Tap Touch
Water Filter Indicator/Reset	Yes
Connected Appliances	No
Refrigerator Compartment
Number of Interior Shelves	4
Conventional Shelves	1 Fixed Full-Width Glass 3 Adjustable Full-Width Glass
Spill-Proof Glass Shelves	No
Shelf Supports	Molded
Humidity-Controlled Drawers	1 Full-Width
Non-Climate Control Drawers	1 Full-Width
Temperature-Controlled Drawers	No
Door Bins	1 Dairy 1 Fixed Full-Width 3 Adjustable Gallon
Supplementary Containers	No/Can Caddy Bin Utility Compartment
Light	LED
Freezer Compartment
Door Type	Swing
Shelves	1 Fixed Full-Width Plastic 4 Fixed Full-Width Wire or 3 Fixed Full-Width Glass
Freezer Number of Shelves	3 or 4 or 5
Freezer Drawer/Basket	1 Full-Width Lower Plastic
Door Bins	4 Fixed Full-Width or 1 Fixed Partial 3 Fixed Full-Width
Light	LED
Dispenser
Dispenser Type	No Dispenser/Exterior Ice and Water
Dispenser Options	Filtered Water Ice Dispenser Lock Night Light
Types of Ice	Crushed/Cubed
Dispenser Pad Color	Black
Icemaker
Icemaker	Optional/Factory Installed
Icemaker Kit Part Number	ECKMF95
Icemaker Location	Freezer
Electrical
Hz	60

Whirlpool® 33″ Wide Side by Side Refrigerator – 22 Cu Ft

AHAM Volumes and Shelf Area
Freezer Volume (Cu Ft)	7.07
Refrigerator Volume (Cu Ft)	14.65
Total Volume (Cu Ft)	21.7
Dimensions
Capacity (FT3, Cu Ft)	21.72
Cabinet Width (IN, inches)	32 3/4
Depth Closed Excluding Handles (IN, inches)	31 5/8
Depth Closed Including Handles (IN, inches)	33 5/8
Depth Excluding Doors (IN, inches)	28
Depth With Door Open 90 Degree (IN, inches)	49 5/16
Depth (IN, inches)	33 5/8
Height to Top of Cabinet (IN, inches)	65 5/8
Height to Top of Door Hinge (IN, inches)	66 1 /4
Height (IN, inches)	66 5/8
Width (IN, inches)	32 3/4
Description
Type of Refrigerator	Side by Side
Details
Advance Foam Insulation	na
Cooling Type	Single Evaporator
Exterior
Base Grille Color	White/Black/Grey
Cabinet Color	White/Black/Grey
Cabinet Finish	Textured
Door Color	White/Black/Stainless Steel
Door Finish	Smooth
Door Style	Contour
Door Swing	NA
Handle Color	White/Black/Stainless Steel
Handle Material	Metal
Handle Type	Reach Through Handle
Hidden Hinge	Yes
Number of Doors	2
Controls
Automatic Defrost	Yes
Location of Controls	Interior
Type of Control	Electronic Touch
Water Filter Indicator/Reset	Yes
Connected Appliances	No
Refrigerator Compartment
Number of Interior Shelves	4
Conventional Shelves	1 Fixed Full-Width Glass 3 Adjustable Full-Width Glass
Spill-Proof Glass Shelves	No
Shelf Supports	Molded
Humidity-Controlled Drawers	1 Full-Width
Non-Climate Control Drawers	1 Full-Width
Temperature-Controlled Drawers	No
Door Bins	1 Dairy 1 Fixed Full-Width 3 Adjustable Gallon
Supplementary Containers	No/Can Caddy Bin Utility Compartment
Light	LED
Liner Finish	White Opaque
Freezer Compartment
Door Type	Swing
Shelves	4 Fixed Full-Width Wire
Freezer Number of Shelves	4
Freezer Drawer/Basket	1 Full-Width Lower Plastic
Door Bins	4 Fixed Full-Width
Light	LED
Dispenser
Dispenser Type	No Dispenser
Icemaker
Icemaker	Optional
Icemaker Kit Part Number	ECKMF95
Icemaker Location	Freezer
Electrical
Amps	7.2
Hz	60
Volts	110

Whirlpool® 33″ Wide Side by Side Refrigerator – 21 Cu Ft

AHAM Volumes and Shelf Area
Freezer Volume (Cu Ft)	6.77
Refrigerator Volume (Cu Ft)	14.65
Total Volume (Cu Ft)	21.4
Dimensions
Capacity (FT3, Cu Ft)	21.4
Cabinet Width (IN, inches)	32 3/4
Depth Closed Excluding Handles (IN, inches)	31 5/8
Depth Closed Including Handles (IN, inches)	33 5/8
Depth Excluding Doors (IN, inches)	28
Depth With Door Open 90 Degree (IN, inches)	49 5/16
Depth (IN, inches)	33 5/8
Height to Top of Cabinet (IN, inches)	65 5/8
Height to Top of Door Hinge (IN, inches)	66 1 /4
Height (IN, inches)	66 5/8
Width (IN, inches)	32 3/4
Description
Type of Refrigerator	Side by Side
Details
Advance Foam Insulation	na
Cooling Type	Single Evaporator
Exterior
Base Grille Color	White/Black/Grey/Biscuit
Cabinet Color	White/Black/Grey/Biscuit
Cabinet Finish	Textured/Smooth
Door Color	White/Black/Stainless Steel/Fingerprint Resistant Stainless Steel/Biscuit
Door Finish	Smooth
Door Style	Contour
Door Swing	NA
Handle Color	White/Black/Stainless Steel/Biscuit/Print Resist Stainless Steel
Handle Material	Metal
Hidden Hinge	Yes
Number of Doors	2
Controls
Automatic Defrost	Yes
Location of Controls	Exterior Dispenser/Interior Up Front
Temperature Range	-5/+5 FC 33/45 RC
Type of Control	Electronic Touch
Refrigerator Compartment
Number of Interior Shelves	4
Conventional Shelves	1 Fixed Full-Width Glass 3 Adjustable Full-Width Glass
Spill-Proof Glass Shelves	No
Shelf Supports	Molded
Humidity-Controlled Drawers	1 Full-Width
Non-Climate Control Drawers	1 Full-Width
Temperature-Controlled Drawers	No
Door Bins	1 Dairy 1 Fixed Full-Width 3 Adjustable Gallon
Supplementary Containers	No/Can Caddy Bin Utility Compartment
Light	LED
Freezer Compartment
Door Type	Swing
Shelves	3 Adjustable Full-Width Glass or 3 Fixed Full-Width Wire
Freezer Number of Shelves	3
Freezer Drawer/Basket	1 Full-Width Lower Plastic
Door Bins	3 Fixed Full-Width
Light	LED
Dispenser
Dispenser Type	Exterior Ice and Water
Dispenser Options	Filtered Water Ice Dispenser Lock Measured/Metered Fill Night Light
Types of Ice	Crushed/Cubed
Icemaker
Icemaker	Factory Installed
Icemaker Location	Freezer
Electrical
Hz	60

Product Features

CONTROL PANEL

Refrigerator Control:

Press Refrigerator Temp to view the current set point for the refrigerator.
Press Refrigerator Temp again to adjust the set point. The setting will increase by 1 bar with each press of the button, returning to 1 bar after reaching 5 bar.
After 2 minutes of inactivity, any changes will be saved and the display will return to the home screen.

Freezer Control:

Press Freezer Temp to view the current set point for the freezer.
Press Freezer Temp again to adjust the set point. The setting will increase by 1 bar with each press of the button, returning to 1 bar after reaching 5 bar.
After 2 minutes of inactivity, any changes will be saved and the display will return to the home screen.

Model & Serial Number Location

Tech Sheet Location

Model Nomenclature

Section 2: Diagnostics

This section provides diagnostic mode and sales mode information for the “Whirlpool®, Maytag®, Amana®, and IKEA® Refrigerators.”
■ Safety
■ Diagnostics Mode
■ Sales Mode

For Service Technician Use Only

Safety

Danger:

Electrical Shock Hazard
Only authorized technicians should perform diagnostic voltage measurements.
After performing voltage measurements, disconnect power before servicing.
Failure to follow these instructions can result in death or electrical shock.

Warning:

Electrical Shock Hazard
Disconnect power before servicing.

Replace all parts and panels before operating.

Failure to do so can result in death or electrical shock.

Voltage Measurement Safety Information

When performing live voltage measurements, you must do the following:
■ Verify the controls are in the off position so that the appliance does not start when energized.
■ Allow enough space to perform the voltage measurements without obstructions.
■ Keep other people a safe distance away from the appliance to prevent potential injury.
■ Always use the proper testing equipment.
■ After voltage measurements, always disconnect power before servicing.

IMPORTANT: Electrostatic Discharge (ESD) Sensitive Electronics

ESD problems are present everywhere. ESD may damage or weaken the electronic control assembly. The new control assembly may appear to work well after repair is finished, but failure may occur at a later date due to ESD stress.
■ Use an antistatic wrist strap. Connect wrist strap to green ground connection point or unpainted metal in the appliance

-OR-
Touch your finger repeatedly to a green ground connection point or unpainted metal in the appliance.

■ Before removing the part from its package, touch the antistatic bag to a green ground connection point or unpainted metal in the appliance.
■ Avoid touching electronic parts or terminal contacts; handle electronic control assembly by edges only.
■ When repackaging failed electronic control assembly in antistatic bag, observe above instructions.

Diagnostics Mode

Service Information

Compressor suction and process stubs may not be interchanged.
Refrigerant charge must be applied to high side only.
Ice maker and water valve not original equipment on all models.
NOTE: Ice maker cycle must be initiated electrically. Do not try to manually start the cycle.
Part number can be found on the component.
*Normal operating conditions are viewed when the air and temperature controls are at the mid-sitting freezer section 0 to -5°F and unit is cycling.
NOTE: Watt and pressure readings will vary and are influenced by the existing condition of the appliance such as the iced-up evaporator, condition of the condenser, defrost cycle, pull-down time and customer use.

Compressor Options – Refer To Applicable Design
(Oil cooler not present on all compressors)

Service Key Assignment

During the first five minutes after a power on, put setting temperature at the minimum position for both RC and FC.
Afterward, hold “FREEZER TEMP” and “ICE TYPE” keys for 3 seconds to enter service mode.
After entering service mode, all LEDs will turn on to verify all LEDs can turn on.
To proceed to service steps, a user shall press all 5 keys individually from left to right to turn off all LEDs and validate touch function.
NOTE: For smooth operation of user interface key activation, wait at least 1 second between each press, to let the system toggle between service steps.

KEYS	DESCRIPTION
SW2 = Light Key	Increment Key: Advance to next step
SW4 = Lock Key	Decrement Key: Go back to the previous step
SW5 = RC Temp Key	Change Setting Key: Turn ON/OFF load, PAUSE/RUN specific test

NOTE: For IDI model with twist tray ice maker, upon entry into service, an ice maker is enabled and a homing operation is performed, this is to avoid of any other load interference when SANKYO IM is performing the Homing operation.
The LEDs on the FREEZER TEMP section will show the step number while the LEDs above REFRIGERATION TEMP section will show the feedback. Steps 29 to 35 apply only for models with twist tray maker in the door (IDI).